Cumulo Learningtm Details: Support & Maintenance
- Traditional static help files on the site.
- Help videos covering major site functionality.
- Provided via an email ticket submission process. All tickets will be responded to within 24 hours and implemented as soon as possible.
- Provided by telephone between the hours of 6:00 am and 6:00 pm CST
Maintenance & Development:
All maintenance and development is managed at off-peak hours (night time and weekends). Even then, site functionality is not generally disturbed. If any interruption in service is anticipated it will be communicated and scheduled to be as non-disruptive as possible. In spite of our "continuous development" model, all of our products have a history of being very transparent in this area.